the luxury store leader clients follow

Anyone can open the doors. This week’s candidate fills the appointment book. A luxury retail leader who has spent most of her career in leadership roles at flagship stores for three of the world’s top fashion houses, and today directs a fine jewelry flagship, she brings a New York network of stylists, personal shoppers, influencers, and hospitality partners.

Her philosophy: “The sale is the beginning of the relationship, not the end.” She nurtures every client long after the purchase so they come back time and time again, and she instills that same standard in every team she leads.

$42 million in private appointment sales

As client relations director for a global couture flagship with more than 24,000 active clients, she led and inspired her team to generate $42M in one-to-one appointment sales through VIP strategy, events, and client advisor coaching.

Beat plan by $3 million

As acting store director of a luxury fashion boutique, she led a team of 34 to $21M in annual sales against an $18M target.

Events that sell

Hosted VIP clients at couture fashion shows in Paris and at high jewelry events, ran private client dinners, and pitched and produced pop-up events that built brand awareness and drove sales.

A network clients follow

Works directly with a celebrity stylist, stylists across luxury houses, personal shoppers, and influencers, partners with hotels and restaurants on client events, and coordinates stylist and PR collaborations.

Clienteling built into her teams

Designed and launched an omnichannel clienteling program for a luxury brand, and builds teams with impeccable procedures, consistent follow-up and outreach, and a clean CRM that maximizes sales.

Fine jewelry flagship, nearly no shrink

Directs a fine jewelry flagship with full P&L ownership and a 10-person team. Well versed in loss prevention and high-security procedures for high-value product, with nearly no shrink.

Based in New York City. Open to Store Director, Boutique Director, Regional Director, and Client Experience leadership roles in luxury fashion and fine jewelry.

To learn more, contact Maddy Simmons: