OPERATIONS & FULFILLMENT COORDINATOR

Our client is an emerging fine jewelry brand bringing a design-first perspective to lab-grown diamond jewelry. Rooted in craftsmanship, innovation, and sustainability, they create contemporary fine jewelry defined by distinctive design and exceptional craftsmanship. As they establish their U.S. presence with their first boutique in New York, they are looking for an organized professional to help anchor their physical retail operations and client experience.

We are seeking a hands-on Operations & Fulfillment Coordinator to manage the daily operations and customer experience of the SoHo boutique. The role will oversee floor operations, customer appointments, boutique coordination, events, and PR & marketing support. The ideal candidate is highly organized, customer-focused, and comfortable balancing luxury retail operations with the fast-paced needs of a growing brand.

• Manage day-to-day boutique floor operations, ensuring the space is organized, client-ready, and operating smoothly.
• Coordinate customer appointments, walk-ins, appointment calendars, confirmations, and follow-ups.
• Welcome customers and support the team in delivering a personalized luxury boutique experience.
• Coordinate opening and closing procedures, daily schedules, store supplies, and general boutique requirements.
• Support inventory checks, product movement, stock organization, and coordination with the operations team.
• Maintain accurate customer and appointment information and assist with CRM updates.
• Coordinate with the Boutique Director on sales activities, VIP appointments, customer requirements, and boutique priorities.
• Manage online order fulfillment, including order verification, packaging, preparing shipments, and ensuring orders are handed over to the designated delivery partner on time.
• Support the planning and execution of boutique events, collection launches, trunk shows, and customer experiences.
• Assist with local PR and marketing activities, including coordination with PR agencies, influencers, stylists, media, and external partners.
• Coordinate product/sample requirements for PR opportunities, shoots, events, and collaborations.
• Support local content creation and ensure boutique activities are communicated to the Marketing team.
• Coordinate with Marketing, PR, Merchandising, and Operations teams to ensure campaigns and launches are executed smoothly at the boutique.
• Maintain the overall presentation of the boutique in line with brand standards.

• 1 to 3 years of experience in luxury retail, jewelry, fashion, hospitality, PR, marketing, or a related customer-facing environment.
• Experience in boutique/store operations or luxury customer service is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Comfortable interacting with customers, influencers, media, vendors, and external partners.
• Basic understanding of PR, social media, and marketing coordination.
• Strong attention to detail and an appreciation for luxury presentation and customer experience.
• Proficiency with Microsoft Office/Google Workspace; familiarity with CRM, POS, or retail systems is an advantage.
• Flexible to support boutique events and occasional evening or weekend requirements.
• Entrepreneurial, proactive, and comfortable working in a growing brand environment.